Consumer Duty Value Statement

We prioritise understanding your individual needs and financial circumstances to ensure the car leasing options we present are truly suitable for you.

We provide clear and concise information about car leasing products, fees, and potential risks throughout the customer journey.

We strive to offer competitive deals from a diverse range of lenders, ensuring transparent pricing and no hidden fees.

We maintain open communication channels, readily answer your questions, and address any concerns you may have promptly and professionally.

We offer ongoing support throughout your lease term, providing guidance on mileage allowances, excess wear and tear charges, and lease termination processes.

• Conducting thorough customer needs assessments.
• Presenting a variety of car lease options tailored to your budget and requirements.
• Explaining complex financial terms in a clear and understandable way.
• Obtaining your informed consent before proceeding with any car lease agreement.
• Treating all customers with respect and professionalism, regardless of their financial background or credit score.

We continuously monitor and improve our processes to ensure we consistently deliver exceptional service and meet the high standards set by the FCA's Consumer Duty.

We are confident that by following these principles, we can help you find the perfect car lease deal and ensure a smooth leasing experience.